doctorSIM’s Good Practice Manifesto – Send Online Top-Ups Safely

send online top-ups safely

Nowadays, thanks to platforms such as doctorSIM, it is very easy to send online top-ups safely to any prepaid phone in the world.

However, unfortunately, the Internet is not always the safe place we would like it to be, as there are many websites that offer fraudulent top-ups, which can put your personal and bank details at risk. 

You should know that using this type of fraudulent top-up websites is not legal and, in some cases, you could even be in breach of the regulations in force in some countries.

Part of doctorSIM’s mission is to make the Internet a safer place for consumers of cell phone services. And that’s why here you can read our good practice manifesto and learn why you should send online top-ups safely.

1. We only use legal methods to send online top-ups safely

doctorSIM uses only 100% legal methods to top up and send your credit, avoiding the use of fraud or scams. 

If you find a website offering free or suspiciously cheap recharges, be very careful! Do not give your personal or banking data to companies that lie about their tax information or incur in fraud crimes, as they will surely do the same with your data and you will be putting your security at risk.

doctorSIM is a Limited Company with tax ID ES84987056B and with its main office in Madrid, Spain. As you can see, we have nothing to hide.

2. Your data is safe and protected

At doctorSIM, we ensure the security of our clients’ information, guaranteeing the privacy and protection of their personal data.

In case you still have any doubts, here you can read our Privacy Policy, Cookies Policy, Legal Notice and GDPR Compliance

We will never use any of the information you provide us without your express consent.

3. And so are your payments 

At doctorSIM, we offer a variety of secure payment options, so you can choose the one that best suits your needs. We have more than 15 integrations with different payment gateways. Among them, you will find Stripe, PayPal, Apple Pay, Google Pay. 

These payment methods are backed by world-renowned companies in payment management, which guarantees additional protection for your purchases. 

In addition, we do not trust payment platforms of dubious origin, simply because we do not want to put your money at risk. You can check our certifications, such as PCI DSS, to ensure our compliance.

4. Transparency above all

One of the advantages that distinguishes doctorSIM’s top-up service from our competitors is that we always provide clear and accurate information about the top-up process, both about the service fee and the time needed for the balance to be updated.

If you top up on doctorSIM’s website, you will always know how much you are paying and how much balance will reach the phone you recharge, with no hidden fees.

5. Your order is handled by people, not robots

We would like everything to run smoothly at all times, but some things are beyond our control, as they are in any business. Sometimes topping-up for a particular network carrier is temporarily unavailable due to a crash in their servers, or there is simply an error outside doctorSIM’s control that prevents your top-up from being processed as fast as we would like it to be. It happens very rarely, but it does happen.

However, the moment any kind of incident occurs with a recharge, our system sets up a protocol so that a real person is in charge of managing your order and communicating with you.

We are very proud of our customer service and how well our agents do it: we answer 100% of the queries in a personalised, professional and caring way

Do you need anything from us? Here we are, always at your disposal. 🙌

6. Money-back guarantee, for real

Nobody is perfect. And although we try our best every day we aren’t either.

But have no doubt about it: if we make a mistake with your recharge, whatever it is, we will refund 100% of what you paid. No small print.

7. Easy and convenient, without complications

Our system is really easy to use and accessible from any device, so you can top-up your phone quickly, easily and conveniently. 

Believe us, making it VERY easy for you to top up at doctorSIM is in our best interest 😉. 

8. Always at the best price

We keep, and we will always keep, our prices competitive and transparent, offering the best rates and promotions available in the market.

Still don’t know about our promotion alert service? Oh, you’re going to love it. Whenever there is a promotion for your carrier, we will notify you by email. Just sign up to enjoy all the advantages before anyone else.

In addition, we are always searching for new promotions we can offer to you from all networks and countries around the world, and we always tell you all about them on our Instagram stories. Still not following us? 

9. We are good, but we always aim for better 

We have been delivering not only-top ups, but also unlockings and IMEI checks for more than 15 years, and we have an outstanding satisfaction rate, both on Trustpilot and Google.

Check out our reviews
Trustpilot Stars

Trustpilot Logo

And trust us, we are not one of those companies that only read the nice reviews.

We look into every single negative review we receive (yes, we are not hiding here, we do get those too). In fact, we look at them with as much interest as the positive ones, because they are the ones that allow us to improve

Luckily, we have an excellent team where everyone gives their best every day to improve our services and processes, ensuring that we can always deliver an exceptional experience to our customers.

Now you know how to send online top-ups safely with doctorSIM

And of course you are the one who has the final say. Give it a go, and if you don’t like it, let us know. 


Unlock your phone! Save on your Wireless Bill! Reclaim Your Freedom! doctorSIM is an 8 year old company specialized in wireless freedoms solutions. We provide unlocking and saving solutions for individuals, SMEs, as well as large corporations with TEM requirements!

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