At doctorSIM, we pride ourselves on always having the latest services to permanently unlock your phone legally and in the fastest time possible. Not an easy task taking into account the sheer number of phones in circulation and that number growing with the launch of new models almost on a weekly basis.
But where we really stand out is our ability to unlock any smartphone from any network provider in the world for the lowest price on the internet. We are so confident our prices are the best that we will reimburse you the difference in doctorSIM credits if you find a similar website offering the same unlocking service at a lower price.
If you have unlocked your phone with us and meet the following conditions, you will benefit from a guaranteed minimum price refund:
- You made the full unlocking payment through doctorSIM, without discounting credits or other promotional items.
- The price on the other website has no promotions, discount or occasional reduction for any reason.
- All customers must have access to that unlocking price, it cannot be an exclusive offer.
The website where you found a cheaper price must meet the following conditions:
- It must be backed by an active and trade registered company.
- Issue an invoice for each unlocking request made through their site.
- Offer comparable services: customer support, telephone service, payment methods, timing, and delivery of unlocking code with instructions.
- Process and deliver most requests 24 hours a day and not during reduced times.
- Possibility to cancel requests within a set time period after the request has been submitted.
- Post-sales support service.
- The competitor website must be well maintained and up to date.
- This guarantee does not apply to price comparisons with a network provider, a reseller, or unlocking through cable or at a physical location.
Claims for a guaranteed minimum price must be requested within 24 hours after the time of your purchase online at doctorSIM. Only one comparison may be submitted per request and customers must wait seven days between claims. The refund will be calculated based on the final purchase price including all fees and expenses that were added during the checkout process.
For more information: Unlock your phone online